Payment, Cancellations & Refunds Policy

All tours and experiences shall be paid in full before they take place.
In the event of addition of participants last minute or after the payment has been made, payment of 100% will be required in order to confirm the extra number of people before the activity takes place.

Experiences require a minimum of people or equivalent payment. In each case it is indicated on the tour description.

Payment should be made, in Euros (€) only and in full exclusive of any bank charges incurred, by Pay Pal, Bank Transfer, Credit Card or Cash.
50% deposit at confirmation time.
The tour must be fully paid at least 15 days before the tour date. If payment is not received within the established time frame, the reservation will be automatically cancelled.

Cancellation fees

  • More than 15 days: no fees apply.
  • Between 14 and 7 days: loss of deposit.
  • Less than 7 days: 100% of total cost.

If refunding, transfer charges may apply.
Cancellation must be made in writing by the person who has made the booking. Any such notice will become effective from the date of receipt by TopWineExperience.

Partial Cancellation charges

If the decrease of participants is done with less than 48 hours, it will be considered as a no-show (100% of total cost).
If the decrease of participants is done with more than 48 hours, Total Price will be recalculated for the final number of participants.

Availability

All experiences are offered subject to availability. Confirmation of availability is not valid until received in writing by us. Pre-reservation of an experience can be made on receipt of a partial payment. Confirmation of an experience booking can then only be guaranteed on receipt of full payment.